In this digital era, businesses need to adopt new strategies and tactics to remain relevant. Customer onboarding is a crucial process that helps businesses build loyalty among customers. During the onboarding process, new customers need to complete various tasks in order to use the services offered by your business. With the rise of digital technologies, more and more businesses are shifting their focus from traditional methods to online document verification processes.
In this blog post, we’ll discuss why onboarding processes require online document verification; the different types of online document verification; and some strategies for integrating these tools into your customer onboarding process.
What is Online Document Verification?
Online document verification is a process by which businesses verify an individual’s identity by checking their documents online. It’s a process in which businesses verify customer details such as name, address, or other information. Banks do this by scanning and uploading certain documents including passport, driver license, or ID card. Online document verification is a continuous procedure. It allows businesses to check documents of existing or new customers at any time. This process saves the time and effort by which businesses verify personal information without visiting customers at their place.
Different Types of Online Document Verification
There are several types of online document verification processes that businesses can use to verify customer documents. Some of these include:
- Machine Readable Passport (MRP)
MRP is a machine-readable passport that contains information such as name, date of birth, etc. Machine Readable Passport is a widely used document verification process. MRP can be easily integrated into a business’s onboarding process. It can be used to verify the personal information and identity of customers. MRP is widely used by airlines and travel agencies that verify passport details.
- Biometrics-based Identification –
Biometric identification is the method of identifying people by scanning their fingerprints, retinal scans, or facial recognition. Biometric identification is a reliable and secure method of online document verification. It can be used to verify customer identity.
- OCR (Optical Character Recognition)
OCR (Optical Character Recognition) is an automated method of scanning documents and converting them into digital text or images. OCR is one of the most accurate document verification methods. You can use it as an online document verification tool.
- eSignature
An eSignature is an electronic version of a paper-based signature. It’s an online tool for document verification. Using eSignature tools, customers can verify and sign documents online.
- Customer Self-service Portal
A customer self-service portal is a website that allows customers to verify their identity and access various services. It’s a simple and flexible tool that customers can use for online document verification. Customer self-service portals provide a seamless experience to customers. It enables customers to verify their identity and access various services online.
Why is Online Document Verification Important for Customer Onboarding?
Online document verification is an important part of customer onboarding. It helps businesses verify customer identity and address. It also helps businesses avoid fraud. A customer’s identity is one of the most crucial elements in the onboarding process. A business needs to verify whether the customer’s identity is genuine. Verifying identity helps businesses identify customers. Businesses also need to verify the customer’s address. It helps businesses verify if the address provided by customers is correct. It also helps businesses determine if the customer is eligible to use the services offered by the business.
Strategies to Incorporate Online Document Verification in Customer Onboarding Process
There are several ways to integrate online document verification into your customer onboarding process. Some of these include:
- Guide your customers to upload their documents – During the customer onboarding process, ask your customers to upload their documents. This will help businesses verify customer identity and address.
- Ensure customer’s identity is verified – Ensure that your online document verification system is foolproof. It helps businesses verify customer identity and address.
- Use an automated system – An automated system simplifies the online document verification process. It also helps businesses verify customer identity and address.
- Use a customer self-service portal – A customer self-service portal is a great way to integrate online document verification. It provides a seamless customer experience.
Conclusion
Online document verification is an important part of the customer onboarding process. It helps businesses verify customer identity and address. It also helps businesses avoid fraud. A customer’s identity is one of the most crucial elements in the onboarding process. It’s important to ensure that the customer’s identity is genuine. Businesses can integrate online document verification into their onboarding process to verify customer identity and address. There are several ways to incorporate online document verification into the onboarding process. It’s essential to guide customers through the process and provide them with a seamless experience.
